Fluffy Hoodie Autumn Winter

1. How long does shipping take?

For local orders, please allow at least one business day for us to process and prepare the shipment.

For international orders, it will take 5-7 business days depending on your location.

 2. Do I pay customs and import duties if I live outside Hong Kong?

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Our return/exchange policy is 10 days to exchange a regular priced item or get a store credit.  Clearance/sale items are final.

Returns must be unused and with receipt or proof of purchase. It must also be in the original packaging with original tags/labels and can not contain odors such as smoke or pet odors but not limited to that. 

Sale items (if applicable)
Only regular priced items may be returned/exchanged, unfortunately sale items cannot be returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jane.doe@example.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.